HERE TO HELP
Client support.
Every question deserves a clear answer.
How do I apply for an account?
Select Open an account to visit the client portal, provide your details and follow the verification process. Requirements and account status are shown in the portal.
Where can I find available products and conditions?
Check the client portal for instruments, account types, fees and margin requirements. Website market overviews do not replace contract specifications.
What if I cannot access my account?
Use the password recovery or support process in the client portal. Do not share passwords, verification codes or full identification through public pages or unknown channels.
How is MT5 different from the client portal?
The client portal handles applications and account services. MT5 connects to a trading server for chart analysis and trade management. Login credentials may differ.
Why might the execution price change?
Prices and liquidity may change while an order is transmitted and processed. Volatility and gaps can cause slippage. Execution is subject to applicable rules.
How can I contact support?
Use the support channels published in the client portal. Have relevant records and error messages ready, but do not disclose passwords or verification codes.
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